Customer Care Officer - Netherlands

📋 Description

• Handle complex requests from merchants and consumers via email and phone
• Guide users in the use of Alma's payment solutions
• Manage debt collection actions and follow up on payment delays
• Ensure smooth onboarding of new merchants and help implement Alma solution
• Monitor cases and ensure issues are resolved efficiently
• Identify recurring issues to improve processes and support team training

🎯 Requirements

• Strong written and verbal communication in Dutch, French and English
• Customer-oriented, empathetic and solution-driven
• Organized and rigorous in work
• Autonomous and resourceful when solving problems
• Comfortable in fast-growing environment
• First experience in customer support or operations is a plus

🎁 Benefits

• Health insurance fully covered for you and family
• Meal vouchers (Swile)
• Sustainable mobility package
• Choice of laptop (Mac or Windows)
• Regular team events and internal talks