Customer Care Poker Specialist

📋 Description

• Respond to customer inquiries through designated support channels, primarily chat and email.
• Provide accurate and helpful information about registration, KYC verification, deposits and
• Investigate and resolve customer issues, including identifying potential product or technical bugs
• Escalate complex or sensitive cases appropriately while maintaining clear ownership of the customer
• Document customer interactions accurately and consistently in the relevant support systems.
• Meet established individual service-level and performance targets, including SLA and KPI

🎯 Requirements

• Previous experience in customer support, ideally within iGaming, gambling, poker, or another
• English proficiency at Upper-Intermediate level (B2) or above, with excellent written communication
• Ability to communicate clearly, accurately, and professionally in writing while maintaining a
• Strong multitasking skills and the ability to manage multiple customer interactions without
• Customer-oriented mindset with a genuine focus on resolving issues rather than simply closing
• High level of responsibility, self-organization, and independence in managing daily tasks.

🎁 Benefits

• Fully remote working arrangement with the flexibility to work from a comfortable and secure
• Access to optional company hubs in Kyiv and Warsaw.
• 20 paid working days off per year, alongside paid sick leave.
• Medical insurance with access to leading healthcare providers.
• Coverage for psychological support through the Pleso platform.
• Monthly benefit allowance that can be used toward hobbies, sports, wellness, and other personal