Customer Care Representative

📋 Description

• Use multiple systems simultaneously to resolve customer inquiries efficiently
• Research and reconcile problems by clarifying the customers concern, determining the root cause of
• Address customer complaints effectively, offering suitable solutions and alternatives to ensure
• Engage customers in reconsidering cancellation by highlighting benefits and informing them of
• Correct/update customer information accurately as needed to ensure current and reliable records
• Document customer requests and actions taken on the customer’s account to ensure comprehensive and

🎯 Requirements

• Customer Service Orientation: Displays a strong orientation towards providing exceptional customer
• Phone Etiquette: Exhibit a strong understanding of phone etiquette in all customer interactions
• Technical Skills: Demonstrate proficiency in relevant tools, software, or equipment necessary for
• Confidentiality: Maintain strictest confidentiality and discretion regarding customer information
• Critical Thinking and Problem Solving: Demonstrate strong critical thinking skills to effectively
• Communication Skills: Demonstrates strong written and oral communication skills

🎁 Benefits

• Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage
• Employee Stock Ownership Plan (You're part owner of GCC)
• 401k retirement contribution with company matching up to 3.5%
• 10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays
• Internet reimbursement
• Massive room for professional growth and results-based pay increases