Customer Care Representative

📋 Description

• Serve as frontline voice via phone, chat and email
• Resolve inquiries with empathy and timely responses
• Act as product expert on website, features, stock, and products
• Escalate problems to management and suggest improvements
• Collaborate with teammates to share tools and improve efficiency
• Compensation: $17.50/hour starting salary; 40-hour work week

🎯 Requirements

• Excellent written and verbal communication
• Passionate about helping others and finding solutions
• Ability to resolve inbound inquiries across channels with empathy
• Ability to summarize and escalate issues quickly and concisely
• Proficiency with spreadsheets (Google Sheets, Microsoft Excel)
• Self-starter and multi-tasker, detail-oriented

🎁 Benefits

• Full-time role with a 40-hour work week
• Employer matching up to 3% of base salary for 401K plan