Serve as the frontline voice of Ruggable to consumers via phone, chat and email
Provide timely resolutions to inquiries: returns, cancellations, exchanges, order status
Act as a product expert with knowledge of our website, features, stock, and products
Escalate issues to management and suggest improvements to the customer experience
Collaborate with teammates and share tools to boost team efficiency
Full-time role with a 40-hour work week

🎯 Requirements

Excellent written and verbal communication
Passionate about helping others and finding solutions
Resolve inbound inquiries with empathy and engagement
Summarize and escalate issues quickly and concisely
Proficiency with Google Sheets and Microsoft Excel
Team player
Self-starter and multi-tasker with attention to detail
Experience in omnichannel CPG organizations
Familiarity with Shopify and Zendesk

🎁 Benefits

401K with company match up to 3%
Equal opportunity employer; inclusive environment
Remote-friendly team

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