Sutherland

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Sutherland

Customer Care Representative English speaker

On site

Customer Support

Added

17 minutes ago

Location

🌍 Worldwide

Type

Full time

Salary

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Related skills

technical support customer service hardware software

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📋 Description

Provide first-line technical support to customers via phone.
Troubleshoot and resolve hardware and software issues
Guide users through troubleshooting steps
Analyze technical problems and ensure timely resolution
Document incidents, troubleshooting steps, and resolutions in support systems
Escalate complex issues when required

🎯 Requirements

English level: B2 / C1
Graduates and dropouts are welcome to apply
Good communication and problem-solving skills
Basic technical troubleshooting knowledge
Flexibility to work rotational shifts
Customer-focused mindset

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