Sutherland

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Customer Care Representative English speaker

Added

9 hours ago

Location

Type

Full time

Salary

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Related skills

documentation technical support hardware english software

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📋 Description

Provide first-line technical support to customers via phone.
Troubleshoot and resolve hardware and software issues.
Guide users through troubleshooting steps.
Analyze technical problems and ensure timely resolution.
Document incidents, troubleshooting steps, and resolutions in support systems.
Escalate complex issues when required.

🎯 Requirements

English level: B2 / C1
Graduates and dropouts are welcome to apply.
Good communication and problem-solving skills.
Basic technical troubleshooting knowledge.
Flexibility to work rotational shifts.
Customer-focused mindset.

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