Customer Care & Retention Specialist with Dutch and English (Antivirus Software Support)

📋 Description

• Handle incoming customer calls in a professional and friendly manner.
• Assist customers with questions related to antivirus software and subscriptions.
• Identify customer needs and provide appropriate solutions.
• Support customer retention by addressing concerns, resolving issues, and promoting customer
• Provide basic troubleshooting for software-related issues.
• Accurately document customer interactions in internal systems.

🎯 Requirements

• Dutch proficiency at B2 level or higher (written and spoken).
• English proficiency at B2 level or higher (written and spoken).
• Excellent communication and customer service skills.
• Basic technical knowledge and confidence using computers and software applications.
• A positive attitude and a customer-focused mindset.
• Previous experience in customer service, retention, technical support, or a contact center is an

🎁 Benefits

• Working hours: Monday to Friday, 10:00 AM – 7:00 PM, full-time with weekends off.
• Competitive salary and performance-based bonuses.
• Fully paid onboarding and training.
• Additional health insurance.
• Food vouchers.
• Multisport card.