Customer Care Specialist

📋 Description

• Deliver high-quality support across chat, phone, and email
• Guide customers through the platform, building product knowledge
• Diagnose and resolve technical issues, escalate when needed
• Build strong relationships to boost satisfaction and retention
• Listen actively and tailor communication to each customer
• Monitor feedback and surface improvement opportunities

🎯 Requirements

• Fluent in at least two languages among French, Italian, Spanish or Portuguese
• Strong written and verbal English
• Minimum one year in a customer-facing role (chat, phone, or email)
• Strong customer orientation with tailored communication
• Problem-solver: structured, creative when needed, calm under pressure
• Empathetic, attentive, and able to listen to understand

🎁 Benefits

• Competitive salary with performance-based incentives
• Stock options with a back-loaded vesting schedule
• Comprehensive health insurance
• Flexible benefits for meals, childcare, transportation, and training
• On-demand salary access
• Access to a shared team library and a diverse international team