Customer Care Specialist

📋 Description

• Respond promptly and effectively to customer inquiries via phone, email, and chat
• Analyze and process customer claims, ensuring accuracy and adherence to company policies
• Navigate customers through our online portal, assisting with data submission and troubleshooting
• Manage and organize customer documents and information with meticulous attention to detail
• Coordinate with various internal departments to resolve complex customer issues
• Monitor and meet service level agreements (SLAs) and key performance indicators (KPIs)

🎯 Requirements

• Proven experience in customer service or a related field
• Excellent communication skills, both written and verbal, with proficiency in English
• Strong problem-solving abilities and analytical skills
• Proficiency in using Microsoft 365 and comfort with technology tools
• Demonstrated ability to multitask and maintain a high level of work organization
• Customer-oriented attitude with developed interpersonal skills

🎁 Benefits

• 80% coverage Health, Dental and Vision
• Paid time off
• RRSP Program Eligibility