Customer Care Specialist

📋 Description

• Respond promptly and professionally to customer inquiries through designated channels, including
• Provide clear and accurate information about products, services, processes, and customer requests.
• Investigate and resolve customer issues, collaborating with relevant internal teams when
• Document customer interactions accurately and maintain complete records of requests and resolutions.
• Monitor and consistently meet established individual quantitative and qualitative performance
• Collect, document, and communicate customer feedback to relevant teams to support service and

🎯 Requirements

• Upper-Intermediate English proficiency or higher, with strong written and verbal communication
• Excellent interpersonal skills and the ability to communicate effectively with a wide range of
• Strong empathy and the ability to understand customer needs, concerns, and perspectives.
• Excellent listening and attention-to-detail skills, including the ability to ask relevant questions
• Strong emotional resilience and the ability to remain calm, professional, and constructive during
• Good organizational and time-management skills, with the ability to prioritize multiple requests

🎁 Benefits

• Full-time, fully remote working arrangement with the flexibility to work from a comfortable and
• Access to company hubs in Kyiv and Warsaw for those who prefer an office environment.
• 20 paid working days off per year, alongside paid sick leave.
• Medical insurance with access to leading healthcare providers.
• Coverage for psychological support through the Pleso platform.
• Monthly Benefit Café allowance that can be used for hobbies, sports, wellness, and other personal