Customer Care Specialist - Email, Chat and Voice

📋 Description

• Manage incoming phone calls, emails, and live chats across multiple service queues, ensuring every
• Take ownership of customer inquiries from initial contact through final resolution, including
• Resolve a wide range of customer issues, including billing inquiries, order placement and
• Deliver empathetic, personalized support, particularly when handling urgent, complex, or
• Work across multiple internal systems simultaneously while maintaining accuracy and meeting
• Exercise sound judgment to balance customer needs with company policies, ensuring fair, consistent

🎯 Requirements

• At least two years of phone-based call center experience supporting U.S. retail and/or e-commerce
• Experience handling international customer inquiries through phone, email, and chat, preferably
• C2-level English proficiency, with excellent verbal and written communication skills.
• Minimum typing speed of 40 words per minute.
• Previous experience working in a remote environment, with the ability to remain productive and
• Demonstrated ability to manage complex customer issues, resolve complaints, and provide accurate

🎁 Benefits

• Fully remote work: Continuous work-from-home arrangement, eliminating the daily commute.
• Company-provided equipment: Computer equipment supplied for business use.
• Medical coverage: Company-sponsored medical insurance for employees and their family members.
• Life insurance: Company-sponsored life insurance coverage for employees.
• Personal accident coverage: Company-sponsored group personal accident insurance.
• Gratuity: Company-sponsored gratuity benefit, subject to applicable terms and eligibility.