Sutherland

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customer care specialist English speaker

Customer Support

Added

8 days ago

Location

🇪🇬 Cairo

Type

Full time

Salary

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Related skills

communication customer service english technical troubleshooting phone support

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📋 Description

Provide first-line technical support to customers via phone.
Troubleshoot and resolve hardware and software issues
Guide users through troubleshooting steps
Analyze technical problems and ensure timely resolution
Document incidents, troubleshooting steps, and resolutions in support systems
Escalate complex issues when required

🎯 Requirements

English level: B2 / C1
Graduates and dropouts are welcome to apply
Good communication and problem-solving skills
Basic technical troubleshooting knowledge
Flexibility to work rotational shifts
Customer-focused mindset

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