Customer Care Specialist - French Market

📋 Description

• Deliver high-quality support across chat, phone, and email.
• Guide customers through the platform and build product knowledge.
• Diagnose and resolve issues; escalate to Product/Engineering when needed.
• Build relationships to boost satisfaction and long-term retention.
• Listen actively and adapt your communication to each profile.

🎯 Requirements

• Fluent in French (native) with strong written and spoken English.
• Second language (ideally Spanish) is a strong plus.
• Minimum one year in a customer-facing role.
• Strong customer orientation and ability to tailor communication.
• Structured problem-solver; calm under pressure.
• Empathetic, attentive, and proactive in multi-case management.

🎁 Benefits

• Competitive salary with performance-based incentives.
• Stock options with back-loaded vesting schedule.
• Comprehensive health insurance.
• Flexible benefits for meals, childcare, transport, training.
• On-demand salary access.
• International team of 35+ nationalities in Europe.