Customer Care Specialist - French Market

📋 Description

• Deliver high-quality support across chat, phone, and email with timely help
• Guide customers through the platform, building product knowledge
• Diagnose and resolve technical issues; escalate when needed
• Build strong relationships to boost satisfaction and retention
• Listen actively and adapt your communication to each customer
• Monitor feedback to identify issues and surface improvements

🎯 Requirements

• Fluent in French (native) with strong English
• Spanish a strong plus
• At least 1 year in a customer-facing role
• Strong customer orientation; tailor communication
• Natural problem-solver; calm under pressure
• Empathetic and attentive; listen to understand

🎁 Benefits

• Competitive salary with incentives
• Stock options with back-loaded vesting
• Comprehensive health insurance
• Flexible benefits: meals, childcare, transport, training
• On-demand salary access
• Team library and books