Customer Care Specialist, Guest

📋 Description

• Provide top-tier guest support for Toast Local app users
• Resolve order issues, delivery issues, and account updates
• Assist with loyalty programs, gift cards, and rewards feedback
• Escalate using Toast procedures per Toast values
• Expand knowledge of Toast hardware and software weekly
• Deliver high-quality customer interactions in dynamic environments

🎯 Requirements

• 1+ years experience in a role responsible for customer satisfaction
• Ability to work independently and manage competing priorities
• Proven troubleshooting across iOS and Android apps
• Strong communication, organizational, and influencing skills

🎁 Benefits

• Competitive compensation and benefits
• Hybrid work model with regional in-office options
• Inclusive culture with DEI baked into our values
• Professional development time and learning resources