Customer Care Specialist (Retention)

📋 Description

• Inbound and outbound calls to existing customers.
• Sell the value of Nextiva products to retain accounts.
• Develop retention-focused strategy to drive loyalty.
• Coordinate with Legal, Sales, Ops, Billing and Tech Support.
• Ensure compliance with service level agreements and metrics.
• Uphold the AMAZING Service mission.

🎯 Requirements

• 2+ years in retention/sales or customer support.
• English fluency (verbal and written).
• Comfort with phone, email, and chat.
• High urgency, ownership, and metrics-driven.
• Cross-sell/upsell ability.
• Strong problem-solving and negotiation skills.
• Proven ability to meet metrics and deadlines.
• 100% on-site; flexible hours including weekends/holidays.

🎁 Benefits

• Health, Vision, and Dental insurance for you and family.
• Life insurance (24x monthly salary).
• Paid time off: vacation and personal days.
• Christmas bonus, vacation premium, and savings fund.
• Wellness programs and Employee Assistance.
• Growth opportunities and career development.