Customer Care Specialist Sr.

📋 Description

• Serve as the primary Customer Care liaison for customers, partners, and Sales across LATAM and
• Manage customer and partner inquiries, case queues, emails, service-level commitments, escalations
• Support pricing, product identification, availability, order status, invoicing, credits, shipment
• Capture Voice-of-Customer insights and proactively address issues while escalating compliance
• Execute accurate international order entry and manage orders end-to-end, following established
• Manage regional order backlogs, prioritize execution, communicate delays, and provide visibility

🎯 Requirements

• Bachelor’s degree in Business Management, International Business, Supply Chain, or a related field
• 5+ years of experience in customer service, order management, export operations, international
• Advanced proficiency with Oracle ERP and Salesforce/CPQ.
• Proficiency with Microsoft 365 and familiarity with Power BI for dashboards, reporting, and
• Strong knowledge of international import/export logistics, trade compliance, export controls
• Understanding of import/export requirements across Latin America and Canada, including

🎁 Benefits

• Compensation range of $48,000–$94,000, with placement dependent on experience and geographic
• Health care coverage.
• Dental coverage.
• Vision plans.
• 401(k) benefits.
• Commissions and/or incentive compensation, depending on role and eligibility.