Customer Care Tax Expert

📋 Description

• Handle payroll tax notices and issues with root cause analysis
• Answer tax questions via phone, email, and chat
• Collaborate with teams and tax agencies for accurate filings
• Assist customers with payroll tax profiles and jurisdiction data
• Support tax filings and payments as part of monthly/quarterly cycles

🎯 Requirements

• 2+ years in a customer satisfaction role
• 1+ years in payroll service bureau experience
• Knowledge of federal/state/local payroll taxes
• Strong communication and problem-solving skills
• Excel and Google Suite proficiency
• Ability to manage sensitive information and priorities

🎁 Benefits

• See Toast benefits page for details
• Hybrid work model with in-office expectations by region
• Diversity, equity, and inclusion commitment
• Total rewards and competitive compensation
• AI-assisted hiring process transparency
• Flexible hours and accommodation support