Customer Care Team Leader

📋 Description

• Lead, coach, and develop a team of Customer Care Specialists, creating a supportive environment
• Drive daily operational performance, including SLA compliance, response and resolution times
• Plan staffing and shift schedules to ensure reliable coverage across operating hours and European
• Support a remote-first service approach by improving troubleshooting, case ownership, preventive
• Identify recurring issues, lead improvement actions, and contribute to Customer Care projects
• Act as a trusted operational partner for internal stakeholders, supporting clear communication

🎯 Requirements

• 3–5+ years of experience in Customer Care, Technical Support, Service Operations, Contact Center
• Previous experience leading people in an operational or customer support setting.
• Experience with workforce planning, shift scheduling, KPI follow-up, and performance improvement.
• Good understanding of customer care processes, escalation handling, remote troubleshooting, and
• Experience working with CRM or case management systems; Dynamics 365 experience is preferred.
• Strong English communication skills and confidence working with colleagues and stakeholders across

🎁 Benefits

• Opportunity for career development
• A unique chance to be an important part of taking our business growth in Europe to the next level
• Work in a collaborative and innovative environment