Designing and facilitating training for Customer Care reps across products and systems
Managing monthly assessments and certification readiness for all teams
Translating business changes and new processes into practical agent training
Collaborating with Team Leaders and QA to ensure training effectiveness

🎯 Requirements

Minimum 2 years' experience training call centre or customer support agents
Develop practical training content, guides, assessments, and job aids; coach teams
Bachelor's degree in Education/Training & Development or HR; CRM tools & MS Office

🎁 Benefits

Flexible work practices and family-friendly policies
Development programs, coaching partnerships, and on-the-job training
Inclusive environment and equal opportunity for all
Opportunity to work across UK, Europe, and Africa markets

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