Customer Centric Engineer (US Market)

📋 Description

• Own complex escalations end-to-end (programming, DB, API, UI) to resolve issues.
• Identify root causes with troubleshooting using R&D tooling, systems, and codebases.
• Use AI tools including LLM log analysis and code search to speed RCA.
• Build and maintain internal diagnostic tools, including AI tooling.
• Communicate root causes, workarounds, and timelines to teams.
• Mentor Support engineers and contribute to the knowledge base.

🎯 Requirements

• BS/MS in CS, CE, IS, or equivalent practical experience.
• 3+ years in hands-on software engineering including customer-facing escalation.
• Strong proficiency in Ruby.
• Good understanding of network protocols and distributed systems.
• Experience with SaaS environments and cloud infrastructure.
• Familiarity with PostgreSQL and NoSQL databases.

🎁 Benefits

• Flexible, trust-oriented culture that empowers ownership.
• Vibrant, dynamic work environment with work-life balance.
• Multitude of benefits for work and life.
• Cross-functional collaboration across Success, Product, and Infra.
• Access to AI-powered tooling and internal knowledge resources.