Customer Claims Handler

📋 Description

• Settle a portfolio of motor claims through to final resolution, with accurate liability assessment
• Assess recovery and total loss claims using the evidence available, including dash cam footage
• Negotiate with other insurers, solicitors and credit hire companies to manage costs and settle
• Resolve disagreements over settlement figures and liability decisions with patience and data backed
• Issue settlements for repairs, medical bills and vehicles once a claim is finalised.
• Catch fraud early by investigating indicators and cross-referencing claim details against industry

🎯 Requirements

• Previous insurance claims experience, ideally within motor insurance.
• Experience in a fast paced customer service environment, ideally a call centre.
• Comfortable on phone and live chat.
• An eye for detail and ability to build rapport easily.
• Ability to multitask, set priorities and manage time effectively.
• AI-first mindset, curious and fast to experiment, taking ownership of learning quickly.

🎁 Benefits

• Market-competitive salary, benchmarked against your function and reviewed every year
• Annual performance bonus, linked to company performance and your contribution
• Share options, a real stake in the company and a share in the future you build
• Private medical insurance, for you and your family
• Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning
• Cutting-edge systems and tools, so you always have what you need to drive your impact