Customer Consultant with German and English – Hybrid

📋 Description

• Handle customer inquiries via email, chat, and phone using the provided tools and systems
• Understand and resolve customer issues efficiently and professionally
• Demonstrate empathy, patience, and a customer-focused approach
• Make independent decisions while following established processes, policies, and regulations
• Handle all aspects of customer care in a courteous and professional manner
• Manage multiple tasks effectively in a fast-paced environment

🎯 Requirements

• Fluent German and English – C1 level, both written and spoken
• Excellent communication skills
• Strong attention to detail
• Analytical mindset with excellent problem-solving abilities
• Customer-oriented and empathetic approach
• Ability to work independently and make sound decisions

🎁 Benefits

• Competitive salary
• Performance-based bonuses
• Additional health insurance
• Food vouchers
• Fully paid training and onboarding
• Hybrid work model: 1 week working from home / 1 week from the Sofia office