Customer Delivery Manager Pleno

📋 Description

• Manage governance and delivery of managed services and professional service contracts.
• Build trusted relationships with customers, acting as strategic advisor for tech and digital
• Lead executive meetings, service reviews, and continuous improvement discussions.
• Ensure compliance with SLAs, KPIs and service quality indicators.
• Coordinate activities between customers, technical teams, suppliers, and partners for operational
• Identify service risks and opportunities for improvement; present executive reports.

🎯 Requirements

• Experience in technology service management, Service Delivery or B2B Customer Success.
• Experience with Microsoft technology environments.
• Knowledge of ITIL concepts and IT service management practices.
• Experience managing operational indicators, SLAs, and KPIs.
• Ability to lead executive meetings, presentations, and customer discussions.
• Strong verbal and written communication skills.

🎁 Benefits

• Opportunity to participate in strategic digital transformation projects.
• Collaborative environment focused on innovation and continuous learning.
• Exposure to leading Microsoft technologies and solutions.
• Support for professional certifications and official Microsoft training.
• Professional development opportunities and career growth paths.
• Opportunity to work with customers from different industries and business sizes.