Customer Ed Specialist

📋 Description

• Join Product and Product Marketing GTM meetings, take ownership of notes and action items, and
• Coordinate execution across In-App, LMS, Help Center, vILT, Certification, & other education
• Utilize AI tools to automate repetitive work, accelerate content production, and reduce manual
• Build and maintain templates, trackers, and workflows that keep the team's work organized and
• Keep stakeholders across Product, Product Marketing, and Customer Education aligned as roadmaps and
• Support the day-to-day execution of education initiatives, ensuring deadlines are met and

🎯 Requirements

• 1-2 years of experience in customer education, project coordination, program management, or a
• Highly organized, with a natural instinct for building process, templates, and systems rather than
• Comfortable using AI tools to build and automate, and eager to find new ways to apply them to
• A strong communicator who can synthesize fast-moving, sometimes ambiguous information into clear
• Curious about product and comfortable with Product and Product Marketing stakeholders
• Executes well against defined processes and knows when to seek guidance on prioritization or

🎁 Benefits

• Performance-based bonus
• Equity
• Generous benefits program