Customer Education, Content & Systems Operations Lead

📋 Description

• Own the health and governance of the Customer Education content portfolio.
• Ensure teams can find and use the right resources at the right time.
• Run the team’s operating rhythm across priorities and launches.
• Turn cross-functional initiatives into clear plans and decisions.
• Design scalable processes for creating, launching, maintaining, distributing, and measuring education programs.
• Translate needs into practical system requirements and cross-team solutions.

🎯 Requirements

• 8+ years in content operations, program operations, business operations, learning operations, knowledge management, or related field.
• Experience owning or improving the operating model of a fast-moving, cross-functional team.
• Demonstrated experience managing lifecycle and quality of a complex content/knowledge portfolio.
• Strong program management across prioritization, dependencies, risk identification, and exec communication.
• Experience translating business or team needs into clear workflows, system requirements, and implementation plans.
• Excellent written communication, sound operational judgment, and strong follow-through.

🎁 Benefits

• Shape how enterprises learn and adopt frontier AI technologies.
• Work near product innovation and helping customers unlock AI value.
• Collaborate with a high-impact GTM team at OpenAI.
• Design scalable education programs at scale.
• Commitment to equal opportunity and accommodations.
• Join a mission-driven company shaping the future of technology.