Customer Education Lead

📋 Description

• Design scalable learning experiences for customers to accelerate value
• Map audiences and identify learning needs across segments
• Translate real-world friction into learning priorities with CS/PM/Impl
• Create onboarding materials, guides, templates, and modules
• Stand up education infra (LMS/content hub) and content processes
• Partner with CS, Product, Marketing to enable success and GTM

🎯 Requirements

• 3+ years in instructional design, customer education, or enablement at a B2B SaaS company
• Experience creating customer-facing content that drives adoption
• Proven success linking education to adoption, time-to-value, renewals
• Strong project management and cross-functional collaboration
• Excellent writing, organization, and presentation skills

🎁 Benefits

• LMS platforms (e.g., Skilljar, Docebo) or authoring tools
• Designing for scale with blended async and live learning
• Background in customer marketing, enablement, or community
• Building systems from scratch and thriving with ambiguity
• Education as a lever for activation, adoption, renewals
• Cross-functional partnerships with Product, Success, Marketing