Customer Education Manager

📋 Description

• Own a key segment of the curriculum and map knowledge/skills to content.
• Research learning audiences to stay current on motivations and skills.
• Use ADDIE or SAM to develop instructional content for adoption inside/outside the platform.
• Design and execute a curriculum maintenance strategy aligned to the product roadmap.
• Develop a distribution plan across help docs, in-app guidance, and marketing.
• Help define the Customer Education roadmap with the broader team.

🎯 Requirements

• 5+ years in an education-related role (Customer Education, L&D, or teaching).
• 3+ years developing eLearning content.
• Proficiency with Camtasia (video production).
• Proficiency with authoring tools: Articulate, Adobe Captivate, or Parta.
• Familiarity with learning management systems.
• SME collaboration for content ideation; clear technical communication.

🎁 Benefits

• Competitive salary and equity.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP program.
• Take what you need PTO.
• A global, meritocratic work culture.