Customer Education Manager

📋 Description

• Develop customer learning content: courses, docs, guides.
• Design role-based learning paths for personas.
• Own the curriculum lifecycle: planning to measurement.
• Partner with Product to convert features into training/docs.
• Collaborate with Customer Success to improve content via feedback.
• Design and manage a customer certification program.

🎯 Requirements

• 3–6 years in customer education, instructional design, or L&D in B2B SaaS.
• Strong instructional design and technical writing skills.
• Experience creating multi-format content: docs, e-learning, videos.
• Experience with LMS or authoring tools (Articulate 360, Skilljar, Docebo).
• Cross-functional collaboration with Product, CS, and Marketing.
• Excellent written and verbal communication.