Customer Education Manager

📋 Description

• Own a key segment of the MaintainX curriculum and map it to role outcomes.
• Conduct research on your learning audience to stay current on motivations.
• Use ADDIE and SAM models to develop instructional content.
• Design and execute a content maintenance strategy aligned to the product roadmap.
• Develop a content distribution plan across help docs, in-app guidance, and marketing materials.
• Help define the Customer Education roadmap with your broader team.

🎯 Requirements

• Five+ years in an education-related role (Education/Training/LD) or teaching.
• Three+ years developing eLearning content.
• Proficiency with video production tools such as Camtasia.
• Proficiency with course authoring tools such as Articulate, Adobe Captivate, or Parta.
• Familiarity with learning management systems.
• Experience collaborating with SMEs for content ideation and review.

🎁 Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP program.
• Take what you need PTO.
• A Work Culture with global teams and meritocracy.