Customer Education Program Manager

📋 Description

• Own net-new customer education work from concept to publication
• Define goals for learning assets and design approach
• Refresh existing Academy content to reflect how Ashby works today
• Translate complex workflows into practical education for customers
• Partner with CS, Product, PMM, and RecOps to time assets well
• Scale learning experiences with systems and workflows

🎯 Requirements

• Hands-on role; you scope, write, record, and ship assets
• Strong product learning instincts and customer empathy
• Ability to translate complexity into coaching content
• Excellent writing; capable of recording voiceovers
• Ability to manage multiple projects with autonomy
• Collaborates with SMEs and stakeholders effectively

🎁 Benefits

• Quality-focused work culture with time to do things right
• Stock options with a long-term exercise window
• Unlimited PTO and generous family leave
• Education budget for development opportunities
• Comprehensive health insurance where applicable
• Equipment, software, and office furniture budget