Manage the adoption journey for a portfolio of large, strategic customers
Understand customer goals and success metrics; use product data to drive value
Document proactive engagement strategies as bespoke enablement plans
Share best practices, use cases, and product expertise to unlock Figma's value
Build trusted relationships with stakeholders across roles and departments
Collaborate with Account Executives on reviews, expansion opportunities, and renewals

🎯 Requirements

4+ years in Technical Account Management, Technical CSM, or a SaaS customer-facing role
Excellent communication skills; able to connect with diverse customer personas
Strong product knowledge with a customer-first, consultative approach
Proven track record of delivering outcomes and cross-functional collaboration
Experience using Figma or design/collaboration tools
Background in UX/UI, Design Ops, or frontend development

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