Customer Enablement Manager (São Paulo, Brazil)

📋 Description

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics; use product data to inform proactive engagement strategies that lead to measurable value delivery
• Document proactive engagement strategies as part of high quality, bespoke enablement plans
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
• Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
• Identify and empower internal champions who can advocate for Figma within their organizations

We’d love to hear from you if you have:

• 4+ years in TACM, Technical CS, CS, Enablement, or SaaS customer-facing roles
• Excellent communication across a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to adoption
• Track record of driving outcomes, adapting to evolving customer needs, cross-functional collaboration
• Fluency in Portuguese, Spanish, and English (Latin America focus) written and spoken
• Experience using Figma or design/collaboration tools

Benefits

• Equal opportunity workplace
• Reasonable accommodations available for applicants with disabilities