Customer Enablement Specialist

📋 Description

• Create and maintain on-demand courses, learning paths, and certification content within Skilljar to
• Develop clear, engaging instructional content that translates complex product features into
• Conduct regular audits of LMS content to ensure accuracy following product updates, releases, and
• Support the Senior Customer Enablement Specialist in LMS strategy execution and course architecture
• Write, publish, and maintain knowledge base articles, how-to guides, and troubleshooting content
• Support community content creation and moderation within the Gainsight community platform —

🎯 Requirements

• 3+ years of experience in a customer enablement, technical writing, content creation, or customer
• Strong written communication skills — this role produces customer-facing content across multiple
• Experience creating instructional or educational content, including knowledge base articles, how-to
• Demonstrated ability to manage multiple projects simultaneously, meet deadlines, and maintain
• Collaborative working style with a track record of cross-functional partnership.
• Experience with Skilljar or a comparable LMS platform.

🎁 Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance