Customer Enablement Specialist

📋 Description

• Guide new customers through onboarding packages, ensuring value in 90 days.
• Conduct yearly workflow audits for selected accounts to improve ROI.
• Translate technical features into easy tutorials.
• Track multiple customers through onboarding window.
• Support the Academy team in building educational content.
• Host 'Ask Me Anything' sessions with live audiences.

🎯 Requirements

• Power User with deep Phrase expertise.
• Explain APIs, workflow builders, and LLM-based solutions to non-tech users.
• Strong organizational skills for high-volume accounts.
• Think quickly; provide practical advice on live client calls and Q&A.
• Master live presentations to large audiences; create tutorials.
• 5+ years in localization; LMS and Academy tools bonus.

🎁 Benefits

• 4 extra company holidays.
• Christmas break to spend time with family.
• Your birthday off.
• 2 Giveback days for volunteering.
• Professional onboarding and development.
• Claude Enterprise license included and local benefits.