Customer Enablement Specialist, Academy & LMS

📋 Description

• Own and maintain the Customer Academy.
• Serve as the primary LMS admin for Articulate 360 and Reach 360.
• Build, update, and publish courses, learning paths, assessments, and microlearning assets.
• Create learning assets: eLearning courses, quick-start guides, job aids, knowledge checks
• Turn product updates, release notes, help center articles, and technical docs into customer-ready
• Collaborate with Product, Support, Technical Writing, Help Desk, CS, and Implementation to keep

🎯 Requirements

• 2+ years in customer education, instructional design, LMS administration, or product enablement.
• Hands-on experience with Articulate 360, Articulate Rise, Reach 360, or similar LMS.
• Strong instructional design: objectives, course structure, knowledge checks, microlearning.
• Experience creating training content for software products.
• Ability to simplify complex product info into clear learning content.
• Strong writing, editing, and content organization.

🎁 Benefits

• Direct experience with Reach 360 (Nice to Have).
• Experience building courses in Articulate Rise (Nice to Have).
• Experience with WalkMe or other digital adoption platforms (Nice to Have).
• Experience in B2B SaaS, customer success, implementation, or product education (Nice to Have).
• Experience supporting product launches, release notes, and onboarding (Nice to Have).
• Experience using AI tools to accelerate content creation (Nice to Have).