Customer Enablement Specialist - Australia

📋 Description

• Lead high-touch "success sessions" and platform walkthroughs for new customers to ensure high
• Guide customers through the initial stages of their journey, providing strategic advice on how to
• Empathetically navigate the unique compliance and security requirements of customers within
• Resolve complex customer inquiries across multiple channels, including phone, chat, and email, with
• Act as a "technical translator," documenting and escalating platform bugs or feature requests in a
• Troubleshoot sophisticated UI/UX and workflow issues within a multi-platform environment.

🎯 Requirements

• 2+ years of experience in a technical support or customer success role within a SaaS or
• Agile: You enjoy a "hybrid" workload and can seamlessly pivot between scheduled 1:1 onboarding
• Communicator: You possess the ability to explain complex technical concepts to non-technical users
• Curious: You have a hunger to master multiple software platforms simultaneously and stay ahead of
• Problem Solver: You don’t just close tickets; you investigate the root cause of issues and advocate
• Customer-First: You are deeply committed to driving retention and see every interaction as an

🎁 Benefits

• A generous paid time off policy and a competitive benefits package that supports the health and