Customer Enablement Specialist

📋 Description

• Guide new customers through onboarding and value realization within 90 days.
• Translate features into clear, actionable guidance and resources.
• Help customers adopt best-practice workflows and troubleshoot issues.
• Create scalable educational content, such as webinars or sessions.
• Contribute to customer retention and expansion through enablement.
• Collaborate with global teams across Europe, APAC, and the Americas.

🎯 Requirements

• Deep expertise as a Phrase 'Power User'.
• Explain APIs, workflow builders, and LLM-based solutions to non-technical users.
• Strong organizational skills for high-volume account management.
• Think quickly and provide practical advice during live client calls and Q&A.
• Mastery of live presentations to large audiences.
• 5+ years of hands-on localization experience.

🎁 Benefits

• 4 company holidays in addition to regular holidays.
• A Christmas break to spend time with family.
• Your birthday off to celebrate you.
• 2 Giveback days for volunteering or charity.
• Onboarding and learning/development through Phrase and Claude.
• Additional local benefits depending on entity.