Customer Engagement & Industry Advocacy – Europe

📋 Description

• Design, launch, and steward the Customer Advisory Board for strategic merchants across Europe
• Build and scale merchant communities and executive engagement programs
• Partner cross-functionally to integrate merchant perspectives into product decision-making
• Drive adoption of community initiatives and embed advocacy throughout the customer lifecycle
• Confidently debate and present on European payment trends, card network rules, and regulatory
• Represent Adyen in key industry boards, forums, and working groups

🎯 Requirements

• 5+ years of deep, hands-on domain experience within the payments, acquiring, or merchant fintech
• Ability to confidently debate and present on European payment trends, card network rules, and
• Proven track record as a keynote speaker, panelist, or executive moderator at industry conferences
• Proven track record building and scaling Customer Advisory Boards, executive engagement programs
• Demonstrated ability to shape product strategy, roadmaps, and business decision-making through
• Experience representing a company in industry forums and influencing external stakeholders (e.g.