Customer Engagement Manager

📋 Description

• Partner with Customer Success teams to identify strategic and at-risk customers, assess engagement
• Monitor customer and product usage data, dashboards, and engagement signals to identify declining
• Investigate individual customer behavior, account history, product usage, and other relevant data
• Maintain a reliable, data-informed view of customers requiring attention and track whether
• Participate in customer meetings, product discussions, presentations, and business reviews to
• Bring recurring customer issues, feedback, enhancement requests, and product opportunities to

🎯 Requirements

• 3–5 years of experience in Customer Success, Customer Engagement, Technical Account Management
• Proven experience working directly with U.S.-based customers, including leading customer
• Experience supporting strategic or at-risk accounts, with an understanding of customer engagement
• Strong analytical and investigative capabilities, using customer, product, or business data to
• Strong problem-solving skills to investigate complex customer issues, identify root causes, and
• Familiarity with customer-facing web applications, APIs, data integrations, and web technology with

🎁 Benefits

• Competitive compensation.
• Health, accident, and life insurance.
• Retirement savings plan.
• Paid annual leave and paid holidays.
• Paid parental leave and paid leave for qualifying life events.
• Paid year-end holiday break.