Customer Engagement Specialist

📋 Description

• Enhance and implement scalable methods to engage SMB customers.
• Develop and execute communication and engagement plans for employee adoption.
• Improve recovery actions for clients not meeting engagement goals.
• Develop and scale the 30-day results presentation process.
• Oversee launch activities for SMB clients as PMO.
• Monitor KPIs to track progress and drive improvements.

🎯 Requirements

• Based in São Paulo and open to going to the office once a week.
• 3–5 years in project management, customer journey design, or CRM automation.
• Experience in scalable communication and engagement plans; CRM expert.
• Strong PM skills; manage multiple projects simultaneously.
• Advanced English is mandatory.
• Tools: Salesforce, Looker, Notion, and Canva are important.

🎁 Benefits

• WELLHUB: Free Gold+ membership with onsite gyms and digital fitness programs.
• WELLZ: Emotional wellbeing program with therapy sessions.
• HEALTHCARE: Health, dental, and life insurance.
• FLEXIBLE WORK: Hybrid and remote options with home office reimbursement.
• PAID TIME OFF: Vacations after 6 months and additional days per year.
• CAREER GROWTH: Development roadmap and internal opportunities.