Customer Engineer, Agent Builder

📋 Description

• Own end-to-end AI agent builds for enterprise customers.
• Design and engineer core agent logic for agent behavior.
• Engineer and validate guardrails for safe, reliable performance.
• Architect and test integrations with data pipelines, CRMs, ticketing.
• Interface with senior stakeholders to define success criteria.
• Diagnose and resolve failures via root-cause analysis.

🎯 Requirements

• 5+ years in a technical customer-facing role.
• Strong coding, APIs, and end-to-end integrations.
• Proven delivery of production-grade customer solutions.
• Clear communication with senior technical stakeholders.
• Comfort in fast-moving, ambiguous environments.
• Bonus: experience with LLMs/AI agents and enterprise SaaS.

🎁 Benefits

• Take what you need vacation policy
• Medical, Dental, and Vision benefits
• Life Insurance and Disability Benefits
• Retirement Plan (e.g., 401K, pension)
• Parental Leave
• Fertility and family-building benefits through Carrot