Customer Engineer - Iberia & Italy

📋 Description

• Lead technical onboarding and implementation for new customers to go live.
• Configure integrations and connect Aircall with customers' existing tech stack.
• Drive product adoption by providing technical guidance and best practices.
• Support customers in adopting new features, including Aircall AI products.
• Monitor customer health and identify opportunities to improve adoption.
• Collaborate with Account Managers during renewals and expansions with insights.

🎯 Requirements

• 3+ years in a customer-facing technical role (e.g., Customer Engineer, TAC, Solutions Consultant).
• Experience implementing SaaS solutions for mid-market or enterprise customers.
• Strong understanding of APIs, integrations, webhooks, cloud apps, and SaaS environments.
• Experience working with CRM platforms and business applications.
• Excellent troubleshooting and problem-solving skills.
• Strong communication, able to explain technical concepts to tech and non-tech audiences.

🎁 Benefits

• Competitive salary package and benefits.
• Fast-learning environment with entrepreneurial team spirit.
• Work with 45+ nationalities in a multicultural team.
• Growth opportunities and impact on customers' success.