Customer Engineering Director

📋 Description

• Lead, coach, and develop your team across Mainland China, Taiwan, and Hong Kong
• Guide team through demos, discovery, POCs, design advisory, platform setup, and post-sales guidance
• Partner with GTM leadership to prioritise engagements and adoption opportunities
• Ensure the team is focused on high-impact accounts, opportunities, and outcomes
• Review and improve technical account strategies, POCs, and adoption plans
• Coach on technical storytelling, executive communication, discovery, and advisory conversations

🎯 Requirements

• Experience leading customer-facing technical teams (Sales Eng, Solution Consulting, TAC, Customer Engineering, or Technical Consulting)
• Strong understanding of enterprise software, automation, AI, SaaS/cloud platforms, architecture, integrations, security, and deployment
• Experience across pre-sales and post-sales motions
• Proven ability to build/evolve a technical field function with roles, KPIs, and enablement
• Commercial awareness to support pipeline, tech win strategies, adoption, expansion, and retention
• Fluency in Mandarin and English, written and spoken

🎁 Benefits

• Flexible hybrid/office work options
• Rolling applications; no fixed deadline
• Diverse and inclusive workplace