Customer Evolution Manager, SAP AMS

📋 Description

• Serve as the primary point of contact and trusted advisor for assigned clients, owning
• Ensure fast and accurate ticket resolution, system monitoring, release readiness, and service-level
• Maintain an improvement backlog covering automation, recurring incident elimination, process
• Identify and qualify Evolution and consulting opportunities arising from daily service
• Lead the transition of new clients into AMS after go-live, including knowledge transfer and
• Establish and maintain a structured knowledge base for every client covering technology landscape

🎯 Requirements

• At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure
• Demonstrated experience owning client relationships at operational and management levels, including
• Strong command of ITIL-aligned incident, problem, and change management practices and SLA governance
• Working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP delivery
• Experience managing delivery budgets, margin, and multidisciplinary consultant teams
• Bachelor's degree required; degree in Information Technology or related field preferred

🎁 Benefits

• Professional development
• Profit sharing
• Health & well-being insurance on first day
• RPDP, Deferred Profit-Sharing Regime
• Flexible work in hybrid mode
• Allowance for public transit and cell phone