Customer Evolution Manager, SAP AMS

📋 Description

• Act as primary point of contact and trusted advisor for assigned clients, owning relationship at
• Understand each client's business drivers, operating calendar, and roadmap so service decisions
• Support renewals, satisfaction, retention by maintaining visibility into contract terms, scope
• Lead daily delivery by planning activities, assigning tickets, coordinating resources, resolving
• Oversee monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, priority incident
• Govern services through regular meetings, performance reporting, transparent management of risks

🎯 Requirements

• At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure
• Demonstrated experience owning client relationships at operational and management levels, including
• Strong command of ITIL-aligned incident, problem, change management practices and SLA governance
• Experience managing delivery budgets, margin, and multidisciplinary consultant teams, including
• Experience coaching and developing consultants, including feedback, performance management, skills
• Bachelor's degree required; degree in Information Technology or related field preferred.

🎁 Benefits

• Professional development
• Profit sharing
• Health & well-being insurance on first day
• RPDP (Deferred Profit-Sharing Regime)
• Flexible work in hybrid mode
• Allowance for public transit and cell phone