Customer Evolution Manager, SAP AMS

📋 Description

• Act as the primary point of contact and trusted advisor for assigned clients, owning the
• Establish and lead a structured governance model for each account, including a defined cadence of
• Understand each client’s business drivers, operating calendar, and roadmap so that service
• Support renewals, satisfaction, and retention by maintaining visibility into contract terms, scope
• Develop and maintain an integrated account plan connecting the client’s business priorities
• Lead daily delivery by planning activities, assigning tickets, coordinating resources, and

🎯 Requirements

• At least seven (7) years of relevant ERP experience, including significant SAP delivery exposure
• Demonstrated experience owning client relationships at the operational and management levels
• Demonstrated experience applying a structured and repeatable approach to assess account maturity
• Strong command of ITIL-aligned incident, problem, and change management practices and SLA
• Experience managing delivery budgets, margin, and multidisciplinary consultant teams, including
• Experience coaching and developing consultants, including feedback, performance management, and

🎁 Benefits

• Professional development
• Profit sharing
• Health & well-being insurance on your first day
• RPDP, Deferred Profit-Sharing Regime
• Flexible work in hybrid mode
• Allowance for public transit and cell phone