Customer Evolution Manager, SAP AMS

📋 Description

• Own relationships across an assigned portfolio of SAP clients, acting as the primary contact and
• Establish and lead structured client governance, including operational meetings, service reviews
• Develop integrated account plans that connect client priorities, service performance, contractual
• Coordinate daily AMS operations by planning activities, assigning tickets, managing resources, and
• Oversee system monitoring, preventive maintenance, SAP S/4HANA Cloud release readiness, priority
• Monitor service quality, budgets, invoicing, margins, escalations, and contractual scope while

🎯 Requirements

• At least 7 years of relevant ERP experience, including substantial SAP delivery exposure and proven
• Demonstrated ability to manage client relationships at operational and management levels, lead
• Experience applying structured account evolution methodologies, including maturity assessments
• Strong understanding of ITIL-aligned incident, problem, and change management practices, as well as
• Working knowledge of SAP S/4HANA and familiarity with RISE with SAP and GROW with SAP delivery
• Experience managing delivery budgets, margins, and multidisciplinary consultant teams, including

🎁 Benefits

• Competitive compensation package.
• Profit-sharing opportunities.
• Health and well-being insurance coverage starting on the first day.
• Retirement savings support, including a Deferred Profit-Sharing Plan (DPSP) and generous employer
• Professional development and opportunities to grow expertise and advance your career.
• Flexible remote work arrangement, with occasional North American travel.