Customer Excellence Associate - Lipe Ops

📋 Description

• Drive operational efficiency through strategic use of tools and channels, ensuring compliance with
• Properly register all interactions and assigned tasks during working day, according to established
• Provide effective, practical, solution-oriented responses, focusing on exceeding user expectations
• Comply with protocols, policies, and regulations (such as data protection and anti-fraud
• Manage time with service vision, operating within SLAs for each channel (Inbound, Outbound
• Report any incident or deviation promptly, actively collaborating in contingency plans when needed

🎯 Requirements

• Minimum 1 year experience in customer service, call center, or complaint management
• University student of last cycles (preferably in Administration, Business, or related)
• Proactive and resolute attitude, results-oriented
• Ability to work autonomously, organized, with a sense of urgency
• Intermediate knowledge of Google Workspace
• Knowledge of platforms such as Zendesk or similar

🎁 Benefits

• Fun events with team
• Private health insurance and oncology coverage 100%
• Monthly credit to test Cabify app
• Personal and professional development programs
• Work equipment
• Flexibility, good environment, growth